Terms of service

By creating an account or using the service you agree to these terms and to the privacy policy. If you are creating an account for a company or certificate holder, you confirm that you have authority to bind it, and “you” means that organization.

If you do not agree, do not use the service.

An account belongs to one organization: a certificate holder or company with its own records. The person who creates the organization is its first owner and can invite others and assign roles. You are responsible for the people you invite, for keeping credentials secret and for telling us promptly at hello@flightline.example if you believe an account has been compromised.

You must provide accurate information and keep it current. Accounts may not be shared between separately certificated organizations; each needs its own subscription.

The service is sold as one plan at $49 per month per organization, in US dollars, with every module included and no limit on people or locations. The price is published on the pricing page and applies equally to every customer.

Every new organization receives its first 30 days free (the “free month”). No payment card is required to start. To continue after the free month you add a card in Settings → Billing; the first charge is made when the free month ends and monthly on that date thereafter. If no card has been added when the free month ends, access is paused and your records are kept so you can export them or resume.

Payments are processed by Stripe under its own terms; we do not store card numbers. Prices exclude any applicable taxes, which are added where the law requires. We may change the price with at least thirty days’ notice by email; a change applies from your next billing date after the notice period.

You may cancel at any time from Settings → Billing. Cancellation takes effect at the end of the monthly period you have already paid for; you keep access until then and can export your records. Monthly charges are not prorated or refunded except where the law requires it.

If a payment fails we will retry it and notify you by email. If it still fails after a reasonable number of attempts, access is paused until a valid card is on file.

You agree not to: use the service to break the law or infringe anyone’s rights; upload malicious code; attempt to gain access to another organization’s records or to any system beyond your own; probe, scan or load-test the service without written permission; resell or provide the service to third parties as a service bureau; or copy course content, manual templates or other material we created for use outside the service.

We may suspend access that we reasonably believe violates this section, and will tell you why unless the law prevents it.

You own the records you and your people put into the service (“customer data”): training records, calibration data, materials, vendors, safety reports, aircraft records, manuals, uploaded files and the rest. We do not claim any ownership in them. You grant us only the licence needed to host, process, back up, display and export them for you and to keep the service running.

You can export customer data at any time as CSV, PDF and through the API. After cancellation we keep your records available for export for [[FILL: retention period after cancellation, e.g. 60 days]] and then delete them from the live database, with backups expiring on their normal schedule.

We do not use customer data to train language models. We may use aggregated, de-identified usage statistics to improve the service.

The service is designed with the FAA’s guidance on electronic records and signatures (AC 120-78B) in mind: records identify their author and time, cannot be changed without a trace, and can be reproduced in readable form. Even so, you remain fully responsible for compliance with the regulations that apply to your certificate, including the content and accuracy of your records, your training program, your manuals and your safety management system.

FAA Ready is an independent product. It is not affiliated with, endorsed by or certified by the Federal Aviation Administration or any other authority. Acceptance of your program, manuals or records is a matter between you and your inspector. Course content and manual templates are written from public regulations and advisory circulars and are provided as a starting point, not as legal or regulatory advice.

The service runs on and integrates with third-party providers, currently Vercel (hosting), Neon (database), Vercel Blob (file storage), Stripe (payments) and Resend (email), each under its own terms. Sign-in with Google or Microsoft, if you use it, is governed by those providers’ terms. We choose providers with care but do not control them.

We aim to keep the service available around the clock and to announce planned maintenance in advance, but we do not promise uninterrupted availability. Support is provided by email at hello@flightline.example in English and Spanish during business hours, and we aim to reply within one business day.

The service, its code, design, course content, manual templates, documentation and trademarks belong to us or our licensors. These terms do not transfer any of them to you. Manuals you generate from templates and fill with your own data are yours to use for your organization’s compliance; the underlying templates remain ours.

The service is provided “as is” and “as available”. To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will meet your regulatory obligations, that it will be error-free or that records kept in it will be accepted by any authority.

To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising out of these terms or the service, however caused.

Our total liability arising out of these terms or the service in any twelve-month period is limited to the amount you paid us for the service in that period. These limits do not apply to your payment obligations or to either party’s liability for fraud or wilful misconduct.

You will defend and indemnify us against third-party claims arising from customer data you put into the service or from your use of the service in breach of these terms or the law, to the extent the claim is not caused by our own breach.

You may end this agreement at any time by cancelling and closing your account. We may end it with thirty days’ notice, or immediately if you materially breach these terms and do not cure the breach within ten days of notice, or where the law requires. On termination your right to use the service ends; the sections on your records, intellectual property, disclaimers, limitation of liability, indemnity and governing law survive.

We may update these terms. For material changes we will give at least thirty days’ notice by email to the organization’s owners and by a notice in the application. Continuing to use the service after the change takes effect means you accept it; if you do not, cancel before that date.

These terms are governed by the laws of the State of [[FILL: STATE]], United States, without regard to its conflict-of-laws rules. The state and federal courts located in [[FILL: county and state]] have exclusive jurisdiction over any dispute, and each party consents to that jurisdiction. Before filing, each party agrees to try in good faith to resolve the dispute by writing to the other.

[[FILL: legal entity name]]

[[FILL: mailing address]]

hello@flightline.example